I’ve started to beat the drum a bit about our new release of Fuse and I have to admit, I really think it’s neat and am a bit like a kid with a new toy.  I want to show all its buttons, features and crazy tricks I can do.  The demos are going great and I’m getting lots of good feedback.

One common bit of feedback from our customers has been, in short and paraphrased a bit, "These new features are great but what we really like is that we know you’ll support us no matter what, to make sure we’re successful with the product".  Some exact quotes were things like "Unless you’re telling me Fuse 6 comes with new people at L2, I’m not worried" and "Your secret sauce is not just your code, it’s Joe and Alan and Lawrence and Paul"(guys in our operations and support team.. and Lawrence is our CTO, but he talks to customers too).

Other noted lines of commentary are "I have some colleagues that chose another product than Fuse and while they got alot of marketing and sales attention up front, the post-implementation support has been absent.  It’s not that way with you guys(L2)".

This is true for a couple of reasons I guess, we’ve built our business model around the idea that we aren’t successful (and don’t make money) unless our customers are successful.  We don’t develop features unless customers are asking for them (mostly) and the most important thing in our day is when customers need us to help win business they are persuing. We LOVE that.

Anyway, so this has been a good reminder for me to appreciate the guys "in the back" more (and I already think they are awesome) and remind customers that we’re here before, during and after the sale to make sure their applications built on Fuse are successful.