Checking my "live bookmarks" in Firefox this morning, I found a gem from Joel: his favorite FireFox extensions.
I started using FireFox as my preferred browser about a year ago because the tabbed browsing and live bookmark features are quite useful for reducing open windows on my desktop and keeping the sites I want to visit [...]

I’ve been working on getting us a tasty, easy to use web log analysis program. Searching on Google turned up a few candidates but none of the companies’ web sites really grabbed me and said "this is exactly what you wanted." I downloaded a few pieces of trial software and installed the two that looked [...]

I recently talked about the poor impression that a would-be vendor has given us with his blatant disregard for our opt-out preferences. But that’s just half the story because sometimes "opt-out" just means "this doesn’t quite suit my needs right now" and if you can capture what those needs are, or find some other way [...]

We are getting ready to release the 5.3 version of Fuse and the entire company is aiding in our bug-finding efforts… and having a marvelous time.
When I started with L2, some five years ago or so, there were seven of us and we all had to do a bit of everything. In my time here, [...]

I saw the new Hummer Happy Meal toys at McDonald’s earlier this week and was slightly appalled…

Random people in our office keep getting calls from the same guy trying to peddle IT services to us. He always asks for the same former employee and he aggressively asks to be transferred to the guy in charge of IT.
He’s been told, numerous times, that his solicitations are not welcome and yet, he continues [...]

It’s so wrong, I couldn’t even stomach coming up with a cutesy title. AOL releases 600,000+ members searches in the name of acedemia, masking user names with numbers, it’s shocking what you can learn.

Ms. Gauthier has been struggling with AOL to close her deceased father’s account and stop the credit card charges on it. It took nine months but was finally handled.
Moral number 1 is obvious and AOL keeps having that one driven home. Trying to hold your customers hostage these days generally ends up costing more than [...]